In One Move provides specialist services that benefit housing providers selling properties on shared ownership and other affordable housing schemes.

How do we do this?

  • icon-arrow We manage a panel of specialist conveyancing solicitors and mortgage brokers for you to recommend to your clients.
  • icon-arrow All our mortgage brokers and solicitors work to a strict Service Level Agreement (SLA) that is continuously monitored.
  • icon-arrow We manage the transaction process through key stage updates and keep you informed of progress.

In One Move keeps the transaction moving forward smoothly and efficiently for your clients.

How we work

We have put service and communication at the heart of our business. One of the most frustrating experiences for providers and clients alike is the failure to communicate the progress of a case. Breakdowns in communication lead to unhappy customers and complaints. We minimise this by tracking every case to ensure strong service standards are maintained. In One Move is always on hand to step forward and trouble-shoot any problems that may arise.

The performance of individual panel members is monitored so you can have confidence in the recommendations you are making. All fees are regularly monitored and set at competitive levels. All quotes include the fees and charges up-front to aid transparency. There are no hidden costs.

Reporting to you

The progress of each transaction can be monitored through the referral platform once the solicitor has been instructed. Regular reports will be made available to you providing updates on all cases from application through to completion.

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Schemes we work with

In One Move works with a full range of affordable housing schemes:

  • checkmark Shared Ownership
  • checkmark Staircasing
  • checkmark Do It Yourself Shared Ownership (or similar style schemes)
  • checkmark Shared Equity (including Help to Buy)
  • checkmark Discounted Market Sale
  • checkmark Re-sales
  • checkmark Regeneration Schemes
  • checkmark Right to Buy/Right to Acquire
  • checkmark Custom Build
  • checkmark Other affordable tenures
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Specialist mortgage brokers

In One Move works closely with selected mortgage brokers to ensure they are conversant with the full range of affordable housing schemes and have the capacity to provide the level of service we demand. Comprehensive reporting systems are in place which can be tailored to provider’s specific requirements. Preferred mortgage brokers can be added to the panel, subject to them signing our service level agreement. Referring clients is as simple as clicking onto our website and completing a basic form.

Independent Affordability Assessments

As recommended in the Capital Funding Guide we ensure independent affordability assessments are undertaken by qualified advisers and copies made available to the sales support staff to aid decision making and provide an audit trail.

Best range of products for your buyers

Importantly for your buyers we ensure a range of competitive mortgage products are available to our panel brokers. We do this by working directly with lenders. These can include high loan to value offerings e.g. 95% mortgages which have often been negotiated exclusively. They are not available to purchasers when they approach lenders directly.

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Solicitors

In One Move selects specialist solicitor firms established within the affordable housing sector each has many years’ experience across the various schemes and have strong relationships with housing associations, affiliated mortgage brokers and mortgage lenders alike.

We deliver excellent service and communication. This means keeping all parties up to date at every step of the process with each receiving key stage updates by email.

Our aim is to keep your transaction moving, in addition to keeping you fully informed of progress, bringing your matter to a speedy conclusion by hitting exchange deadlines.

The platform

The solicitors’ panel platform is easy to use. A support service is on hand to ensure the quotation service can be set up quickly and is fully understood by the user.

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In no time at all it will be possible to start issuing instructions directly to your chosen solicitor and provide an outline of the associated costs available to your customer. The solicitor will also contact the customer directly upon receipt of the instructions. You access this directly through our website.

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The team

In One Move's Affordable Housing team comprises professionals with experience in social housing, mortgage brokerage, conveyancing and local government.

  • Robert Djemil, Managing Director

    Robert Djemil, Managing Director

    With specialist knowledge in business development, account management and customer service. Rob continues to work closely with housing associations, estate agents and mortgage advisers. He is committed to service and ensuring that everybody is kept fully informed at every stage, the transaction proceeds smoothly and everyone is happy
  • Roy Hind

    Roy Hind

    Roy worked for housing associations at a senior management level for over twenty years and has extensive product knowledge across the shared ownership sector. Throughout his career he has developed innovative new housing options including near market rent (1997), shared equity and HomeBuy Agency. During his time at Bedfordshire Pilgrims Housing Association (BPHA) he helped over 5,000 families into home ownership. Roy is a former member of the Intermediate Market Advisory Group which helped shape the National Housing Federations policy on intermediate housing. Roy frequently speaks at national conferences on marketing, emerging products and lender relationships resulting in new lenders entering the market and bespoke products. With a background in conveyancing Roy is ideally placed to provide solicitors and mortgage brokers to housing associations and ensure compliance, services levels and regular communication.
  • Randal Smith, Director, Strategy and Operations

    Randal Smith, Director, Strategy and Operations

    Randal brings to In One Move local government experience where he was head of strategy working with, amongst others, housing teams to deliver on objectives set. He has been running the In One Move operations ensuring that it is smooth and meets the needs of all stakeholders including the clients, solicitors and providers.